Contact Center Representative

Credit Union of Georgia•Marietta, GA

About The Position

Credit Union of Georgia is seeking a Contact Center Representative to support members as the credit union grows. The representative is the first point of contact for members and provides service through phone, email, and digital channels. The role handles inquiries, resolves account questions, assists with transactions, and works to provide a smooth, supportive member experience. The ideal candidate has strong communication skills, a passion for service, and a commitment to delivering solutions that build trust and strengthen member relationships.

Requirements

At least 2 years of practical work experience.
High school diploma or GED.
Complete annual employee training modules, including cybersecurity, Bank Secrecy Act, and other compliance and regulatory requirements.

Nice To Haves

Cash handling and/or customer service experience is strongly preferred.

Responsibilities

Uphold Credit Union of Georgia brand standards by delivering the journEASE member experience: Engage, Ask, Solve, and Excite.
Process routine member transactions accurately and efficiently, including loan payments, transfers, and account updates; assist with online banking issues such as password resets and troubleshooting.
Assist members with account closures, answer questions, and identify solutions to meet their needs and resolve concerns.
Process wire transfer requests in a timely and accurate manner.
Seek guidance from supervisors when appropriate and provide informed recommendations.
Complete required training and participate in scheduled training sessions with satisfactory performance.
Maintain current knowledge of Credit Union policies, procedures, and operational guidelines.
Promote Credit Union products and services by identifying member needs, cross-selling solutions, and generating referrals for auto buying services, mortgages, and Member’s Financial Services.
Comply with applicable state and federal regulations, including the S.A.F.E. Act and BSA, and maintain required certifications or registrations.
Maintain accurate member information and documentation in Correlation-Keystone, including loan notes and account records.
Perform additional duties as assigned.