Contact Center Representative
About The Position
DxTx Pain & Spine partners with independent, award-winning pain and spine physicians across a national network, providing operational support while preserving each practice’s clinical autonomy and identity. Our team is committed to innovative, patient-centered care and creating an environment that values growth, collaboration, and exceptional patient experiences. Fully remote position Monday-Friday schedule Work with a growing national healthcare organization Make a direct impact on the patient experience Comprehensive benefits and employee recognition programs We're seeking an upbeat and patient-focused Contact Center Representative to schedule new patients for our affiliated pain clinics and surgery centers. This role involves answering inbound calls, scheduling appointments, and making outbound calls to individuals who have already requested information or scheduling assistance. These are not cold calls. All outbound calls are to prospective patients who have expressed interest in learning more about our services.
Requirements
- High school diploma or GED.
- Previous call center and appointment scheduling experience.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Excellent organization and attention to detail.
- Comfortable using computers and learning new software.
- Ability to maintain patient confidentiality.
Nice To Haves
- Healthcare or medical office experience.
- Knowledge of medical terminology.
- Experience with Microsoft Office or similar software.
Responsibilities
- Answer inbound calls and assist patients with questions and scheduling.
- Register and schedule new patients and provide appropriate pre-appointment materials.
- Cancel, reschedule, and confirm appointments as needed.
- Make outbound calls to prospective patients and educate them on available treatment options.
- Provide friendly, timely, and professional customer service.
- Accurately document patient information and maintain confidentiality.
- Support marketing initiatives by tracking and communicating lead activity.
- Follow company policies, procedures, and applicable healthcare standards.
- Perform other duties as assigned.
Benefits
- Medical, Dental & Vision Insurance
- HSA
- 401(k)
- PTO & Paid Holidays
- Life & AD&D Insurance
- Short- & Long-Term Disability
- Accident Insurance
- Remote Stipend
- Continuing Education Reimbursement
- Bonusly Employee Recognition & Rewards
- DailyPay
- Employee Assistance & Health Management Programs
- Identity Theft Protection
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
