Contact Center Representative

Total Community Credit Union • Taylor, MI

18h

About The Position

Total Community Credit Union is seeking a Contact Center Representative to serve as a key point of contact for members and assist with everyday financial needs. The role involves answering calls and voicemails, supporting account and digital banking needs, processing transactions, and providing accurate, confidential service while following credit union procedures and financial regulations. The position is full-time, Monday through Friday.

Requirements

• Strong customer service and communication skills.
• Friendly, positive, member-focused attitude.
• Ability to multitask in a fast-paced environment.
• Comfort with computers and financial systems.
• High school diploma or equivalent required.

Nice To Haves

• Previous banking, credit union, or call center experience preferred.
• CU Answers or credit union software experience is a plus.
• Associate or bachelor’s degree in business, finance, or a related field preferred.

Responsibilities

• Answer incoming calls and respond to voicemails professionally and efficiently.
• Assist members with account inquiries, online banking support, and card services.
• Process payments, order debit and credit cards, and support ATM and VISA issues.
• Open and close accounts and accept loan applications.
• Research and resolve account discrepancies.
• Provide friendly, accurate service while maintaining confidentiality.
• Educate members on credit union products, services, and promotions.
• Follow credit union procedures and financial regulations.

Benefits

• Medical, dental, and vision insurance options.
• 401(k).
• 401(k) match.
• Short-term disability, long-term disability, and AD&D coverage.
• Life insurance.
• Employee Assistance Program (EAP).
• Paid time off.
• Paid holidays and floating days.
• Opportunities for growth and advancement.
• Supportive, family-like work culture.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED