Contact Center Representative

SESLOC Credit Union • San Luis Obispo, CA

21h • Onsite

About The Position

SESLOC Credit Union is seeking a customer-focused, energetic Contact Center Representative to create an exceptional experience for existing and prospective members. The representative assists callers by answering basic questions about credit union products and services and providing technical support for online banking and the mobile app. The role also promotes and educates callers about loans, deposit products, digital banking, and other services that may help them meet their financial goals. The position is based at the credit union’s San Luis Obispo headquarters. Schedules fall between 8 a.m. and 6 p.m., Monday through Friday, with availability required for approximately one Saturday per month from 9 a.m. to 1 p.m.

Requirements

• High school diploma or GED.
• One to three years of similar or related experience, including time spent in a preparatory position, or an equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Ability to work collaboratively with a team to meet goals and objectives.
• Ability to demonstrate and maintain proficiency in technology applications used at the credit union.
• Availability to work approximately one Saturday per month from 9:00 a.m. to 1:00 p.m.

Nice To Haves

• Prior customer service experience.
• Bilingual English/Spanish.

Responsibilities

• Assist existing and prospective members by telephone.
• Answer basic questions about credit union products and services.
• Provide technical support for online banking and the mobile app.
• Promote and explain loans, deposit products, digital banking, and other services that may help callers meet their financial goals.
• Meet service-level objectives for phone calls, emails, and other communication channels.
• Handle interactions with members and prospective members professionally and accurately.
• Work with the team to meet goals and objectives.
• Maintain proficiency in technology applications used at the credit union.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED