Contact Center Representative

WECU • Bellingham, WA

7h • $22 - $28 • Onsite

About The Position

WECU is hiring Contact Center Representatives for an on-site, full-time position in Bellingham, Washington, scheduled for approximately 40 hours per week. Representatives provide professional, courteous service to members, answer questions about accounts and services, help resolve account discrepancies, and assist members with online banking, mobile banking, and bill pay. The role also includes communicating with members through email, DocuSign, and mail; referring members to relevant financial services; supporting sales and promotional efforts; and potentially mentoring new representatives. Availability for an alternating Saturday shift from 9:00 a.m. to 1:00 p.m. is required.

The position requires adherence to WECU policies, procedures, and applicable laws and regulations. The hourly salary range is $22.18 to $28.02. WECU is a not-for-profit financial cooperative headquartered in Bellingham, with more than 160,000 members and over $3.0 billion in assets. The organization describes its mission as making a meaningful difference in members’ lives and is committed to equal opportunity, diversity, and inclusion.

Requirements

• High school diploma or GED, plus 3–12 months of related experience and/or training, or an equivalent combination of education and experience.
• Experience using Microsoft Word, Excel, and Outlook.
• Availability for an alternating Saturday shift from 9:00 a.m. to 1:00 p.m.

Nice To Haves

• Relevant training in a credit union, bank, or other financial institution is preferred but not required.

Responsibilities

• Provide high-quality service, treating members professionally with warmth, courtesy, and respect, and help them feel valued and connected to the credit union.
• Cross-sell additional services and make a personal effort to strengthen members’ relationships with WECU.
• Use sound judgment and decision-making, maintain relevant knowledge, and follow internal and external policies, procedures, and applicable regulations.
• Respond to and process members’ basic inquiries about account operations, service access, account usage charges, savings and loan interest rates, and account discrepancies.
• Help members make effective use of WECU services.
• Communicate with members through email, DocuSign, and mail in accordance with guidelines; forward correspondence to other departments and ensure compliance with established guidelines.
• Provide basic assistance with online banking, mobile banking, and bill pay.
• May help train new Contact Center Representatives as a mentor.
• Interview members to learn their needs and explain financial services, including savings and checking accounts, Individual Retirement Accounts, and Certificates of Deposit.
• Refer members to other WECU financial services, work toward referral goals, and assist with sales and member service promotional efforts.
• Follow WECU policies and applicable laws and regulations.

Benefits

• Medical, dental, and vision benefits, with premiums for employee coverage paid in full.
• 401(k) retirement plan with an 8% annual contribution from WECU.
• Bonus plan.
• Two or more weeks of vacation.
• Up to 11 paid holidays.
• Paid life and disability insurance.
• Annual wellness benefit.
• Loan discounts.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED