Patient Service Representative - Vision Center

Akron Children's Hospital•Akron, OH

10d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services for the Vision Center, including visit preparation, patient arrival and departure, payment processing, and support for a positive patient experience. The position is full-time, onsite in Akron, with occasional travel to Beeghly Campus, and works days, Monday through Friday. The representative builds positive relationships with patients and families, supports front-desk and office operations, schedules visits and diagnostic testing, manages third-party payors and co-pay collection, and follows HIPAA requirements. The role also includes maintaining office inventory and appearance, prioritizing work based on workload and deadlines, and providing clerical and administrative cross-coverage as needed.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
Excellent interpersonal skills to communicate effectively with patients, patient families, physicians, and facility staff by telephone or face-to-face.
Strong organizational skills and the ability to prioritize multiple tasks effectively.
Ability to perform basic math skills to process insurance co-payments.

Nice To Haves

Experience performing clerical or administrative duties in a general office setting.
Experience working in a healthcare environment.
Experience with a computerized scheduling system.
Knowledge of medical terminology.

Responsibilities

Greet patients and families and respond promptly and compassionately to their questions and requests.
Perform assigned point-of-service activities, including visit preparation, co-pay collection, and patient tracking, under supervisor direction.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect co-payments.
Complete routine office tasks such as faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Maintain appropriate front-desk inventory and communicate supply needs to the appropriate staff member.
Set and revise work priorities according to workload, anticipating needs and deadlines to support smooth office operations.
Maintain the appearance of the department, including cleanliness of the work area and waiting room as needed.
Participate in clerical and administrative cross-coverage as needed.
Ensure HIPAA compliance.
Perform other duties as required.