Vision Clinic - Patient Services Representative

Midwest Eye Consultants • Angola, IN

3d

About The Position

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. The role includes verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triaging, responding to patient inquiries, and maintaining charts.

The position is based in a professional medical office environment. Physical activities include standing, walking, stooping, grasping, typing, and manual dexterity. The worker must have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of assigned work. The role requires regularly lifting up to 15 pounds from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Requirements

• Ability to perform physical activities including standing, walking, stooping, grasping, typing, and manual dexterity.
• Visual and verbal acuity to determine the accuracy, neatness, and thoroughness of assigned work.
• Ability to regularly lift up to 15 pounds from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, and assist with patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies, and available services.
• Prepare patient charts before appointments and complete them upon patient arrival.
• Process patients through checkout by verifying chart documentation and insurance information; accepting and posting payments; preparing and filing clean claims; authorizing insurance and billing; scheduling referrals; and entering corresponding data accurately into the EHR.
• Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
• Monitor patient flow throughout the office and communicate delays appropriately.
• Provide a safe and clean office environment.
• Perform other duties and assume various responsibilities as determined by the office manager and doctors.

Benefits

• 6.5 paid holidays per year.
• Approximately 10 days of PTO within the first year.
• Health, dental, and vision benefits.
• 401(k).
• Company-paid certification program offering opportunities for growth and wage increases.
• Starting wage based on previous experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed