Patient Services Representative - Clinic

Rice Community Health•Lyons, KS

11d•Onsite

About The Position

The Patient Services Representative works in the Sterling Family Care clinic at Rice Community Hospital in Lyons, Kansas, and reports to the Clinic Manager and Director of Clinic Operations. This non-exempt role schedules, greets, instructs, and directs patients and visitors; serves as a liaison between patients and medical support staff; collects and checks patient information and documents; and transfers faxed and paper records into the electronic medical record accurately and promptly. The position also safeguards patient records and follows HIPAA requirements. The work is performed in an office reception area, with frequent interaction with patients by phone and in person. The environment may be stressful and interruptive, including contact with sick or irate patients. The role involves preparing the office and patient charts, registering patients, managing appointments and schedules, handling calls and payments, and processing records and documents for patient charts and other facilities.

Requirements

High school diploma or equivalent.
Ability to perform multiple tasks and prioritize duties.
Computer knowledge and typing skills.
Ability to perform effectively and respectfully in stressful situations.
Ability to maintain patient confidentiality regarding conditions, appointments, and financial arrangements.
Manual dexterity sufficient to operate a keyboard, telephone, copier, and other office equipment.
Vision correctable to 20/20 and hearing in the normal range for telephone contact.
Ability to sit for periods of time and to stoop, bend, and stretch to access files and supplies.
Occasionally lift files or paper weighing up to 50 pounds.

Nice To Haves

Medical records training.
Knowledge of medical terminology.
Previous medical office experience.

Responsibilities

Prepare the office for daily activities, including preparing charts for patient visits.
Greet patients and visitors promptly, courteously, and helpfully.
Register patients and verify and update information in their records.
Assist patients with completing paperwork as needed.
Schedule appointments according to scheduling guidelines and maintain schedules in the computer.
Answer and screen telephone calls, take messages, and provide non-medical information.
Receive payments, provide receipts, and request co-pays or account payments as appropriate.
Prepare the daily bank deposit accurately.
Prepare and deliver necessary patient paperwork to the lab area.
Maintain the fax queue by receiving documents and saving them in appropriate areas of patient charts.
Respond to requests for release of information from other facilities and send files by mail or fax in a timely manner.
Request and receive records from other facilities and save them appropriately in patients’ electronic medical records.
Scan paper documents into the electronic medical record and place them in the appropriate area of the patient chart.
Safeguard patient records and maintain confidentiality and HIPAA compliance.