Patient Services Representative (PSR) - Orthopedic Clinic

Bon Secours Mercy Health • Paducah, KY

21h

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and the community at Mercy Health’s Paducah Medical Office Building 200 Clint Hills, within the Orthopedic Clinic. The role provides patient registration and administrative support, including verifying demographics and insurance information, scheduling appointments, updating medical records, explaining financial options, and delivering respectful, helpful customer service. The representative may occasionally cover other physician practice locations as needed.

The position is scheduled for 40 hours per week on day shifts. A high school diploma or GED is required. Prior experience in patient registration or healthcare is preferred; no licensure or certification is required.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.
• No licensure or certification required.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer internal and external calls, route calls, schedule patients, and accurately enter scheduling information into the computer system.
• Process patients as they arrive for appointments and help maintain patient flow by promptly troubleshooting and resolving problems; inform the supervisor of department or patient issues.
• Process admission paperwork and perform basic insurance verification.
• Obtain, complete, and verify patient demographic and insurance information during registration; correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
• Perform charge entry for external services, such as nursing homes, as needed.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart.
• Help patients obtain required referrals for follow-up services and record referrals using the referral/consults tracking tool.
• Obtain or assist in obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when they need additional counseling or payment arrangements.
• Complete accounts in revenue cycle software.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED