Patient Services Representative (PSR) - Orthopedic Clinic - MHP Kentucky Specialty Care

Mercy Health BSMH • Paducah, KY

2d

About The Position

The Patient Services Representative (PSR) serves as the main point of contact for patients and the community at the Orthopedic Clinic. The role receives and processes patient referrals and registrations, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. Responsibilities also include scheduling appointments, transcribing orders, explaining financial options to patients, and supporting patient flow.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 40 words per minute.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.
• Basic math skills.

Nice To Haves

• Prior experience in healthcare or a related area.
• Knowledge of medical terminology.
• Knowledge of Microsoft Office, Cadence, and Connect care.

Responsibilities

• Greet patients and community members respectfully, providing strong communication and excellent customer service.
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Answer internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve problems promptly.
• Maintain patient flow and inform the Supervisor immediately of department or patient issues.
• Coordinate and prioritize bed placement needs to ensure prompt and appropriate placement of patients.
• Receive and process patient referrals and registrations.
• Verify patient demographics and obtain insurance cards and identification.
• Update medical records accurately and efficiently.
• Schedule appointments, transcribe orders, and explain financial options to patients.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED