Patient Services Representative (PSR) - Orthopedic Clinic - MHP Kentucky Specialty Care

Mercy Health • Paducah, KY

2d

About The Position

The Patient Services Representative serves as the main point of contact for patients and the community at the Orthopedic Clinic - MHP Kentucky Specialty Care. The role receives and processes patient referrals and registrations, verifies demographics, obtains insurance cards and identification, and accurately updates medical records. It also includes scheduling appointments, transcribing orders, explaining financial options to patients, and supporting patient flow and placement needs.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 40 WPM.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.
• Basic math skills.

Nice To Haves

• Prior experience in healthcare or a related area.
• Knowledge of medical terminology.
• Knowledge of Microsoft Office, Cadence, and Connect care.

Responsibilities

• Greet patients and community members respectfully and provide strong communication and customer service.
• Process admission paperwork and perform basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Answer internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve problems promptly.
• Maintain patient flow and promptly inform the Supervisor of department or patient issues.
• Coordinate and prioritize bed placement needs to support prompt and appropriate patient placement.
• Receive and process patient referrals and registrations.
• Verify patient demographics and obtain insurance cards and identification.
• Update medical records accurately and efficiently.
• Schedule appointments, transcribe orders, and explain financial options to patients.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions, when eligible.
• Medical, dental, vision, and prescription coverage.
• HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED