Vision Clinic - Patient Services Representative

Bridgeview Eye Partners•Angola, IN

About The Position

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. The position handles insurance verification and pre-authorizations, patient check-in and check-out, appointment scheduling, phone calls, triage, patient inquiries, and chart maintenance. The role also supports efficient patient flow, accurate EHR and billing processes, end-of-day reporting, and a safe, clean professional medical office environment. Other duties and responsibilities may be assigned by the office manager and doctors.

Responsibilities

Greet patients in a friendly, professional manner.
Answer phone calls, schedule appointments, assist with patient communications, and manage recalls.
Respond to patient inquiries about billing, procedures, policies, and available services.
Prepare patient charts before appointments and complete them upon patient arrival.
Process patients through check-out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering corresponding data into the EHR.
Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting required reports.
Monitor patient flow throughout the office and communicate delays appropriately.
Maintain a safe and clean office environment.
Perform other duties and assume responsibilities as determined by the office manager and doctors.