Patient Care Specialist Vision Clinic

Shakopee Mdewakanton Sioux Community (SMSC)•Prior Lake, MN

3d•Onsite

About The Position

The Patient Care Specialist primarily works at the SMSC Vision Clinic front desk, greeting patients, answering phone calls, and scheduling appointments. The role also involves verifying insurance, collecting eyewear payments, and completing administrative tasks assigned by the optometrist. Potential future growth opportunities may include helping patients select eyewear, adjusting glasses, and conducting patient pre-testing.

Requirements

High school diploma or GED.
Good computer skills, including MS Word, Excel, Outlook, and other business-related software as needed.
Excellent verbal and written communication skills.
Must hold and maintain CPR certification; if not certified upon hire, certification must be obtained within 90 days of employment.

Nice To Haves

One year of optical or medical front desk experience is preferred.

Responsibilities

Greet patients, answer phone calls, and schedule or confirm appointments at the Vision Clinic front desk.
Collect payments and complete end-of-day tasks.
Respond to patient calls and requests, assist with outside referrals, and help coordinate care with other healthcare providers.
Scan protected health information into the NextGen EHR system and comply with HIPAA requirements, keeping patient information confidential and secure.
Order contact lenses and dispense them to patients when they arrive.
Assist with confirming Contract Health benefits and verifying insurance.
Gather and maintain confidential patient information to support accurate medical records and billing.
Assist with special projects assigned by the Supervisor, Clinical Operations - Vision Clinic.
Potentially assist with eyewear selection, glasses adjustments, and patient pre-testing as growth opportunities arise.

Benefits

Competitive weekly pay.
Medical, dental, life, and disability insurance.
On-site medical clinics and pharmacy.
401(k) retirement plan.
Paid time off.
Wellness programs.
Childcare, fuel, bus pass, and fitness membership discounts.
Tuition reimbursement.
Advancement opportunities.
Paid hours for team members to volunteer at community events through SMSC Gives.