Patient Care Specialist Heart & Lung Clinic

HonorHealth•Scottsdale, AZ

8d•Onsite

About The Position

The Patient Care Specialist serves as the main patient contact for results, ordering laboratory and radiology services, monitoring treatments, and scheduling procedures. The position works closely with providers and provides patients with accurate information and recommendations in a timely manner. The role is based at the Heart & Lung Clinic in Scottsdale and includes travel to the East Mesa office once a week. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. The incumbent must meet Medical Assistant requirements.

Requirements

High school diploma or GED.
Completion of a Medical Assistant training program.
Basic Life Support (BLS) certification.
Completion of an approved Medical Assistant training program; alternatively, completion of an unapproved program and successful passage of a medical assistant examination administered by an appropriately accredited certifying organization, or completion of a U.S. Armed Forces medical services training program.
Must meet Medical Assistant requirements.
Certified Medical Assistant certification (e.g., CMA, CCMA, or RMA) is listed as preferred; HonorHealth will reimburse the cost of successfully completing the certification exam. Failure to obtain certification within the assigned period means the employee no longer meets the position's minimum qualification and will be terminated.

Nice To Haves

Associate degree.
One year of experience in a medical office.
One year of experience in the posted specialty, patient care, and/or a medical office.
Medical Assistant certification (e.g., CMA, CCMA, or RMA).

Responsibilities

Schedule radiology and laboratory procedures, obtain insurance authorizations, and complete necessary paperwork.
Provide patients with applicable information about procedures and visits.
Receive test results, discuss abnormal results with providers, and contact patients to review results.
Schedule procedures and follow-up visits and educate patients about preparation, risks, and benefits as applicable.
Obtain cardiac clearance where applicable.
Review medications with patients.
Ensure required consent, treatment, and compliance contracts are signed and in place.
Provide information and coordinate patient education about therapies, procedures, tests, and diagnoses.
Obtain referrals to other specialties as needed.
Follow up with patients after procedures or visits to address problems, concerns, or questions, and explain when they will be contacted with results.
Communicate medical problems and concerns to providers, relay provider recommendations to patients, and carry out provider recommendations and orders.
Address patient contacts involving medical needs and discuss them with providers as necessary.
Maintain records of patient procedures, conversations, and other pertinent information in patient charts.
Act as a liaison among providers, pharmaceutical companies, and other physicians or physician offices to support continued patient care.
Perform other duties as assigned.