Patient Service Specialist - Vanderbilt Lung Institute
About The Position
The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also involves navigating complex patient needs, including scheduling with multiple services and coordinating with outside facilities or providers. The Vanderbilt Lung Institute brings together specialists in pulmonary medicine, thoracic surgery, and allergy care to provide coordinated treatment for patients with lung and breathing conditions. Its areas of expertise include COPD, acute respiratory distress syndrome, bronchiectasis, cystic fibrosis, pulmonary hypertension, complex airway disorders, chest wall conditions, and connective tissue disease-related lung disease. The position works Monday through Friday during the day. The role requires a high school diploma or GED and one year of relevant work experience. The position offers a benefits package that may include health, disability, retirement, and wellness offerings.
Requirements
- High school diploma or GED.
- One year of relevant work experience.
- Customer service capability, including anticipating and responding to customer needs.
- Ability to coordinate and schedule patient appointments, procedures, and office visits using computer systems.
- Ability to receive and record patient information.
- Basic ability to comprehend medical terminology and documentation.
- Ability to coordinate and schedule diagnostic testing and procedures using hospital computer systems.
Responsibilities
- Proficiently performs all Associate Patient Service Specialist job responsibilities.
- Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manages registration and patient work queues.
- Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
- Communicates with patients through the patient portal and uses critical decision making to route messages appropriately.
- May perform additional duties as assigned.
Benefits
- Benefits package may include health, disability, retirement, and/or wellness offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
