Patient Service Specialist - Vanderbilt Lung Institute

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also navigates complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. Based at the Vanderbilt Lung Institute, the position supports coordinated, patient-centered care for people with pulmonary and breathing conditions. The institute brings together specialists in pulmonary medicine, thoracic surgery, and allergy care, providing care across a range of conditions, including COPD, ARDS, bronchiectasis, cystic fibrosis, pulmonary hypertension, complex airway disorders, chest wall conditions, and connective tissue disease-related lung disease. The role requires customer service skills, patient scheduling and documentation capabilities, and familiarity with medical terminology. The position is part of Vanderbilt Health’s administrative support workforce and offers the opportunity to contribute to patient care in a collaborative health system.

Requirements

High school diploma or GED.
One year of relevant work experience.
Customer service capability, including anticipating and responding to customer needs.
Ability to coordinate and schedule patient appointments, procedures, and office visits using hospital or clinic computer systems.
Ability to receive and record patient information.
Ability to comprehend medical terminology and documentation.
Basic awareness of coordinating diagnostic testing and procedures within hospital computer systems.

Responsibilities

Perform all Associate Patient Service Specialist job responsibilities proficiently.
Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and outside facilities to ensure pre-appointment orders and consultations have been received and are ready to view before the patient visit.
Communicate with patients through the patient portal and use critical decision making to route messages appropriately.
Perform additional duties as assigned.