Patient Service Specialist - Acute Care Clinic

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient clinic workflows, supports appropriate use of technology, communicates effectively, and helps navigate complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. The position is with Vanderbilt University Hospital’s Acute Care Clinic, which evaluates and treats acute, non-emergency medical conditions requiring prompt attention. The referral-only clinic offers timely assessment and treatment in a collaborative outpatient setting, with access to laboratory, pharmacy, and radiology services and continuity of care through communication with referring providers in Epic. The role performs the responsibilities of an Associate Patient Service Specialist, schedules appointments and procedures, manages registration and patient work queues, confirms that pre-appointment orders and consultations are available, and routes patient portal messages appropriately. Additional duties may be assigned. The position is scheduled Monday through Friday, 2:00 p.m. to 10:00 p.m.

Requirements

High school diploma or GED.
One year of relevant work experience.
Customer service capability at the intermediate level.
Patient scheduling capability at the novice level.
Patient documentation capability at the novice level.
Medical terminology and documentation capability at the novice level.
Appointment and procedural scheduling capability at the fundamental awareness level.

Responsibilities

Perform all Associate Patient Service Specialist job responsibilities.
Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and outside facilities to ensure pre-appointment orders and consultations have been received and are ready to view before the patient visit.
Communicate with patients through the patient portal and use critical decision-making to route messages appropriately.
Provide courteous, responsive service and support efficient clinic workflows.
Additional duties may be assigned.