Patient Service Rep - Primary Care Clinic

Saint Francis Hospital•Chicago, IL

1d•$17 - $24•Onsite

About The Position

The Patient Services Representative works in the Primary Care Clinic and routinely schedules and coordinates patient appointments with providers. The role manages the flow of information to physicians, nursing staff, therapists, clerical staff, and others to maintain operations, while prioritizing messages and other work to support efficient information flow. The representative collaborates with coworkers, other departments, and outside companies to help provide safe, efficient, and quality patient care. The role verifies insurance eligibility and benefits for appointments, procedures, and other services, including services requiring prior authorization, and communicates patient financial responsibility to the patient or responsible party. It also obtains and verifies accurate patient demographic and insurance information and updates patient account information as needed.

Requirements

At least 6 months of previous scheduling or patient intake experience in a healthcare setting.
High school diploma or equivalent.
Ability to read, write, and speak English.
Strong computer skills.
Knowledge of standard insurance companies and verification requirements.
Knowledge of authorization processes for all payers.
Ability to multitask and prioritize needs to meet required timelines.
Courteous and professional communication skills for interacting with internal and external customers.
Strong clerical and organizational skills for record keeping and scheduling duties.
Knowledge of medical terminology.
Ability to collaborate and provide customer service to internal and external customers.

Nice To Haves

BLS (AHA) certification.

Responsibilities

Schedule and coordinate patient appointments with providers.
Manage information flow to physicians, nursing staff, therapists, clerical staff, and others to maintain operations.
Prioritize workload and messages to facilitate efficient information flow.
Work with coworkers, other departments, and outside companies to assist with safe, efficient, and quality patient care.
Verify insurance eligibility and benefits for appointments, procedures, and other services, including those requiring prior authorization.
Communicate patient responsibility for costs to the patient or responsible party.
Obtain and verify accurate patient demographic and insurance information.
Update patient account information as needed.