Patient Service Coordinator - Primary Care
About The Position
Hartford HealthCare Medical Group is a physician-led medical group with locations throughout Connecticut and Rhode Island, offering primary care, urgent care, and more than 30 specialties. The Patient Service Coordinator serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. The role helps create a positive patient experience by facilitating communication between patients and healthcare providers and supporting efficient office operations. The coordinator schedules appointments to provide timely, accurate, friendly, and clinically appropriate patient access, and responds to correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.
Requirements
- High school diploma or GED equivalent, or a minimum of 2 years of customer service experience is preferred.
- A positive, customer-focused approach and commitment to providing excellent patient care.
Nice To Haves
- Relevant experience in a fast-paced medical office is highly preferred.
- Epic experience is preferred.
Responsibilities
- Greet patients and answer routine questions.
- Register patients and maintain records and accounts.
- Facilitate communication between patients and healthcare providers.
- Support efficient office operations and a positive patient experience.
- Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
- Respond to correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.
Benefits
- Competitive benefits program designed to support work/life balance.
- Career development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
