Patient Service Representative - Primary Care

Duly Health and Care • Schaumburg, IL

2d • $17 - $24 • Onsite

About The Position

The Patient Service Representative serves as a key point of contact for patients, delivering customer service and supporting smooth front desk operations. The role includes greeting and checking in patients, answering phones, scheduling appointments, collecting copayments, making outbound calls, managing referrals, and maintaining accurate records in the EPIC system. The representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.

This is a full-time position of 40 hours per week, Monday through Friday, with varying hours. The position is located in Schaumburg, Illinois.

Requirements

• High school diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist or front desk experience strongly preferred.

Nice To Haves

• Experience in a medical office or clinical setting.
• Prior experience in a receptionist or front desk role.

Responsibilities

• Greet patients professionally during check-in, check-out, and appointment scheduling; conduct regular lobby checks to maintain cleanliness and patient comfort.
• Coordinate provider schedules to optimize appointment availability and resource capacity, improve patient access, reduce wait times, and support timely follow-ups.
• Use EPIC and other systems to update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contact information.
• Collect copayments and service fees, issue receipts, and accurately reconcile daily financial transactions.
• Answer a multi-line phone system, take detailed messages, route inquiries, and make outbound calls to schedule and confirm appointments.
• Clearly communicate information about Duly clinical personnel to patients and others.
• Schedule follow-up and in-house specialist referral appointments to connect patients with appropriate services and specialists.
• Participate in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
• Review daily performance dashboards covering scheduling and access, workflow, patient contact, and satisfaction; identify gaps, escalate issues, suggest improvements, and adjust workflows to drive results.
• Maintain patient confidentiality and comply with HIPAA standards in all interactions and documentation.
• Monitor patient wait times and communicate delays empathetically and professionally.
• Perform additional duties and special projects as assigned to support departmental goals and improve service delivery.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Up to 12 weeks of parental leave at 100% pay, and a financial benefit for adoption and surrogacy for eligible non-physician team members.
• Potential shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED