Practice Patient Care Coordinator Belmont Primary Care

Concord Hospital Health System • Belmont, NH

4d

About The Position

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, the Practice Patient Care Coordinator performs clerical and data management functions supporting patient registration, referral coordination, phone management, and other patient care coordination duties. The coordinator is the primary access point for patients and their families and helps ensure they receive timely, efficient, and compassionate customer service.

The role supports patient intake and medical record maintenance, appointment scheduling, communication, insurance and demographic verification, and coordination of care among primary, specialty, and ancillary services. The employee also handles mail, faxes, electronic desktops, and patient requests, and contributes to projects and a patient-centered medical home culture.

Requirements

• High school degree or General Educational Development (GED) equivalency required.
• Must pass the annual registration competency exam.
• Proven customer service experience.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Nice To Haves

• Demonstrated customer service ability in interactions with the public, staff, and patients.
• Familiarity with medical terminology.

Responsibilities

• Greet and arrive patients, obtain signatures for required documentation, and follow CHMG policies and procedures.
• Obtain and verify insurance and demographic information; attempt collections while educating patients about available resources; and reconcile work lists and reports.
• Facilitate patient care between primary, specialty, and ancillary services.
• Coordinate intake of information for new and existing patients and create and maintain medical records.
• Process and route incoming calls and requests, and respond to departmental and practice inquiries.
• Schedule, confirm, or reschedule patient appointments; work Televox Reports daily; and promote Patient Connect enrollment.
• Distribute mail, faxes, and electronic desktops; receive and track form-completion requests; and educate patients about those requests.
• Support a culture of “yes” in support of a patient-centered medical home.
• Work independently and as part of a team on special, nonrecurring, and ongoing projects, coordinating project, event, and other complex activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED