Primary Care - Practice Manager

ConvenientMD•Bangor, ME

20h•Onsite

About The Position

ConvenientMD is hiring a Practice Manager for its newly expanded Advanced Primary Care clinic in Bangor, Maine. The Practice Manager oversees the clinic’s daily operations and supports its long-term strategic goals. The role calls for a background in healthcare administration, financial management, and team leadership, along with the ability to build relationships and balance multiple responsibilities in a fast-paced setting. The manager leads clinic scheduling and resource use, supports patient service, enforces policies and regulatory compliance, responds to patient feedback, and manages orders for supplies and equipment. The role also monitors clinic finances and supply expenses, supports budget adherence, and uses data to improve processes and steward organizational resources. The Practice Manager recruits, trains, supervises, and develops staff; collaborates with regional and corporate leadership, providers, and care teams; and supports financial, quality, and operational performance goals. Responsibilities include advancing population health and value-based care initiatives, monitoring quality measures, improving patient outcomes and engagement, and coordinating closely with the co-located Urgent Care Practice Manager. The schedule is Monday through Friday in the clinic, with rotating weekend on-call coverage and flexibility to support clinic opening and closing.

Requirements

1–3 years of demonstrated success leading, mentoring, and growing teams.
Demonstrated skills in medical practice management, human resources, and data analysis.
Ability to work independently and demonstrate initiative and enthusiasm in driving results.
Effective written and verbal communication skills and the ability to collaborate across teams.
Ability to establish and maintain positive relationships with team members and organizational stakeholders.
Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
Availability to work in the clinic Monday through Friday, participate in rotating weekend on-call coverage, and flexibly support clinic opening and closing.

Nice To Haves

Experience as an LPN, RN, or Medical Assistant.
Degree in Health Management, Health Administration, Nursing, Business Administration, or a related field.
Experience with Value Based Care.
Experience using Clockwise, ADP, and Envi.

Responsibilities

Oversee and optimize daily clinic operations to support efficient and effective patient care.
Manage clinic scheduling and optimize the use of staff and other resources to meet patient needs.
Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
Enforce clinic policies and procedures and ensure compliance with regulatory standards.
Serve as a point of contact for patient feedback and work with Medical Leadership to address concerns.
Order and manage medical supplies, equipment, and other materials in a timely and cost-effective manner.
Monitor clinic financial performance and coordinate with the finance department to track supply expenses and support budget adherence.
Use data-driven decisions and process improvement to promote responsible stewardship of organizational resources.
Recruit, train, supervise, and engage clinic staff, fostering a positive, collaborative, and supportive work environment.
Conduct performance evaluations and provide ongoing feedback to support staff development.
Foster teamwork and effective communication among clinic team members.
Collaborate with Regional Leadership to achieve financial, quality, and operational performance metrics that support sustainable clinic growth.
Support initiatives to improve patient attribution, access, retention, and long-term value-based care performance.
Analyze market trends and the competitive landscape to identify growth opportunities.
Implement strategies to improve the clinic’s market presence and community engagement.
Lead population health initiatives focused on preventive care, chronic disease management, care gap closure, and quality performance measures.
Monitor value-based care performance metrics and work with providers and clinical teams to improve outcomes, engagement, and quality scores.
Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
Partner with the leadership team and corporate resources to support communication and goal alignment.
Partner with providers, care teams, and corporate stakeholders to advance population health strategies and organizational quality and financial objectives.
Work closely with the Urgent Care Practice Manager to support coordinated operations, cross-functional teamwork, and a strong patient experience across co-located practices.

Benefits

Incentive bonus tied to clinic performance, paid quarterly; managers overseeing two sites may be eligible for bonuses for both clinics.
Collaborative team environment that encourages professional growth.
Urgent care services at no cost to team members and their families.
Health, dental, and vision coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.