Practice Manager Primary Care

BJC HealthCare•Farmington, MO

2d•Onsite

About The Position

The Practice Manager is assigned to an ambulatory site and works under the guidance of a Practice Administrator. The role is responsible for day-to-day clinic operations, including direct supervision of approximately 15–25 clinical and non-clinical staff, managing the patient experience, and supporting or coordinating financial and administrative activities as assigned. The manager leads clinic operations and supports a team that may include medical assistants, LPNs, and phlebotomists. Duties include staffing coverage, inventory, regulatory compliance, provider support, and fostering a positive, cohesive team environment. The schedule is Monday through Friday, starting at 7:30 a.m. to support daily staffing operations, with on-call availability for staffing support. This is an on-site position. BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare. It includes more than 600 doctors and advanced practice providers affiliated with hospitals in the Midwest, and provides care at more than 145 locations across the greater St. Louis, mid-Missouri, and southern Illinois areas.

Requirements

High school diploma or GED.
2–5 years of experience.
Less than 2 years of supervisor experience.
Strong communication and organizational skills.
On-call availability for staffing support.

Nice To Haves

Bachelor’s degree.
Leadership or management experience.
Healthcare and clinical experience.
Primary care experience is highly desired.

Responsibilities

Manage individual staff, including onboarding and hiring, training, workload management, performance evaluations, and professional development plans as needed.
Ensure staff productivity and actions support the department’s operational goals.
Develop and adhere to departmental staffing, revenue, and/or expense budgets, and respond to business changes that could affect budget goals.
Respond to patient complaints, provide service recovery, determine whether complaints need escalation, monitor patient satisfaction metrics, and take action as needed.
Lead and collaborate with staff to foster a cohesive environment and an engaged, productive workforce.
Address employee relations concerns and escalate issues as appropriate.
Lead and participate in daily huddles and rounding to facilitate patient flow and support patient, employee, and provider satisfaction.
Monitor and ensure adherence to department standard work and procedures.
Respond promptly to barriers or obstacles to daily workflows and escalate issues through established processes for timely resolution.
Manage staffing coverage, inventory, regulatory compliance, and provider support.