Practice Manager - UPMC Primary Care

UPMC•Gettysburg, PA

About The Position

UPMC is hiring a full-time Practice Manager to support its Primary Care team and offices in Gettysburg. The manager oversees daily operations at physician offices and clinic sites, coordinates work activities, and helps ensure practices deliver quality, patient-centered care while meeting organizational, performance, and budget objectives. The role works 40 hours per week, Monday through Friday, with scheduled hours between 7:30 a.m. and 5:00 p.m.; exact start and end times may vary according to operational and practice needs. Occasional travel of up to 25% is required to offices throughout the Hanover region, with travel to Harrisburg approximately three to four times per year for meetings. The manager joins a growing, newly combined primary care team. UPMC describes a supportive and collaborative culture, mentorship, professional development, and opportunities for continued growth and potential leadership advancement. Competitive benefits and paid time off are also mentioned.

Requirements

Bachelor’s degree and 3 years of management experience, including 1 year of healthcare experience; OR associate degree and 3 years of management experience plus 3 years of healthcare experience; OR high school diploma and 5 years of management experience plus 5 years of healthcare experience.
Act 34 clearance.

Responsibilities

Manage daily operations at physician offices and clinic sites and coordinate work activities.
Manage schedules and call-offs.
Ensure office space, supplies, equipment, and assistance are appropriately provided and maintained for medical staff and patient care.
Manage all functions of the financial and patient management system at physician offices.
Ensure compliance with system-wide and departmental policies and procedures, patient confidentiality requirements, and applicable regulatory requirements, including OSHA, CLIA, and the Pennsylvania Department of Health.
Integrate new physicians into CMI practices.
Monitor and meet practice-specific benchmarks, including point-of-service and scheduling measures and template management for timely patient access, when applicable.
Work with senior management to prepare budgets and ensure operations align with organizational objectives and meet performance and budget objectives.
Develop and maintain a patient-centric culture, including patient arrival and follow-up activities consistent with consumerism initiatives, when applicable.
Recruit, hire, train, and supervise personnel in satellite facilities, including handling performance evaluations, merit increases, promotions, and disciplinary actions.
Identify and resolve work problems to ensure quality patient service.
Communicate effectively with senior management and physicians and provide regular updates on operations.