Practice Patient Care Coordinator Belmont Primary Care

Concord Hospital•Belmont, NH

About The Position

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, the Practice Patient Care Coordinator performs clerical and data management functions supporting patient registration, referral coordination, phone management, and other patient care coordination duties. The coordinator is the primary access point for patients and their families and helps ensure they receive timely, efficient, and compassionate customer service. The role supports patient intake and medical record maintenance, appointment scheduling, communications, referrals, and coordination of care among primary, specialty, and ancillary services. It also involves project and activity coordination, independently and as part of a team. The job is classified as light work. Employees regularly handle loads under 10 pounds, frequently handle loads up to 10 pounds, and occasionally handle loads up to 20 pounds. The work involves regular fine motor activity, repetitive motion, hearing, reaching, sitting, and speaking; frequent bending and walking; and occasional kneeling, squatting, and standing. Required vision abilities include color, depth, far, near, and peripheral vision. Occasional exposure to airborne pathogens and usually moderate noise are noted. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school degree or General Educational Development equivalency required.
Must pass the annual registration competency exam.
Proven customer service experience.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Nice To Haves

Demonstrated customer service ability interacting with the public, staff, and patients.
Familiarity with medical terminology.

Responsibilities

Greet and arrive patients, secure signatures for required documentation, and follow CHMG policies and procedures.
Obtain and verify insurance and demographic information.
Make collection attempts and educate patients about available resources.
Reconcile work lists and reports.
Facilitate patient care between primary, specialty, and ancillary services.
Coordinate intake of information for new and existing patients and create and maintain medical records.
Process and route incoming calls and requests, and respond to departmental and practice inquiries.
Schedule, confirm, or reschedule patient appointments.
Work Televox Reports daily.
Promote Patient Connect enrollment.
Distribute mail, faxes, and electronic desktops.
Receive, track, and educate patients about form-completion requests.
Support a culture of “yes” in support of a patient-centered medical home.
Work independently and with a team on special, nonrecurring, and ongoing projects.
Coordinate multiple aspects of projects, events, and other complex activities.