Patient Service Specialist - Acute Care Clinic

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, communicates effectively, and navigates complex patient needs, including scheduling across multiple services or coordinating with outside facilities and providers. The Vanderbilt Health Acute Care Clinic provides advanced evaluation and treatment for acute, non-emergency conditions requiring prompt attention. It is a referral-only outpatient clinic staffed by emergency medicine providers and supported by on-site laboratory, pharmacy, and radiology services. The Patient Service Specialist helps coordinate timely, patient-centered care and communication with patients and referring providers.

Requirements

High school diploma or GED.
One year of relevant work experience.
Customer service capability at the intermediate level.
Ability to coordinate and schedule patient appointments, procedures, and office visits using clinical computer systems.
Ability to receive and record patient information.
Ability to comprehend medical terminology and documentation.

Responsibilities

Proficiently perform all Associate Patient Service Specialist job responsibilities.
Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
Communicate with patients through the patient portal and use critical decision-making to route messages appropriately.