Patient Service Representative

Iowa Radiology P C•Waukee, IA

15d

About The Position

Iowa Radiology is seeking a skilled and dedicated Patient Service Representative to join its patient-centered healthcare team. The role supports radiology services by providing compassionate patient service, helping ensure patient safety, and delivering accurate diagnostic information. The position works with patients, visitors, office personnel, and referring physicians’ offices across multiple Iowa Diagnostic and Procedure Center clinics. The representative handles incoming calls, schedules imaging exams and procedures, processes patient registrations and payments, and uses the organization’s scheduling, medical, and communication systems. The role also includes attending staff meetings, reporting operational concerns to the Clinic Supervisor, and communicating supply needs. The work is performed in a typical office or individual home-office environment.

Requirements

High school graduate.
Previous reception experience required.
Fundamental knowledge of typing and filing techniques.
Ability to read, write, and speak fluent English.
Excellent verbal and written communication skills, including the ability to convey complex information to non-technical stakeholders.
Ability to communicate effectively and work independently.
Ability to maintain attention to detail and accuracy during continuous mental and visual concentration.
Manual dexterity to operate a computer and other office equipment.
Ability to perform repetitive tasks associated with technology use, including phones, computers, applications, and software.
Ability to bend, stoop, kneel, or crouch as part of job functions.
Ability to lift and carry up to 25 pounds when necessary.

Nice To Haves

Previous medical experience preferred.

Responsibilities

Answer a multi-line phone system and deliver calls and messages in a timely and accurate manner.
Schedule exams for all modalities at multiple Iowa Diagnostic and Procedure Center clinics.
Understand procedures and exam preparation, and schedule radiology procedures and exams proficiently in the RIS System.
Communicate effectively with patients, visitors, office personnel, and referring physicians’ offices, and promote good public relations.
Process patient registrations and payments.
Become proficient in RIS, Epic, MDM, Well, Patient Pal, and the Shoretel multi-line phone system.
Attend staff meetings.
Report problems related to staffing, morale, work methods, and procedures to the Clinic Supervisor.
Inform the Clinic Supervisor of supply needs.
Perform other functions as needed due to extenuating circumstances.