Patient Services Representative - Front Desk - Baton Rouge, LA

PhyNet Dermatology LLC (External)•Baton Rouge, LA

9d•Onsite

About The Position

We are seeking a professional and detail-oriented Patient Services Representative to support patient care and healthcare operations across multiple practices and facilities. The role manages patient registration, appointment scheduling, clinical call coordination, referral information, and patient records, while helping ensure a welcoming and efficient patient experience. The position requires working at multiple locations, including Hyde Park, Blue Ash, Mason, and other locations as coverage needs dictate. The successful candidate is proactive, dependable, and detail-oriented, with a commitment to patient care and operational excellence. The role also involves maintaining an organized lobby and work area, escalating patient concerns, meeting productivity benchmarks, and understanding billing processes and practitioners’ medical services. Additional duties may be assigned or modified by the department supervisor based on operational needs.

Requirements

High school diploma or equivalent.
0–1 years of customer service experience; healthcare front-desk experience is preferred.
Proficiency in collecting patient payments at the time of service and verifying insurance.
Ability to navigate multiple computer systems simultaneously.
Competence in Microsoft Office applications.
Ability to work at multiple locations, including Hyde Park, Blue Ash, Mason, and other locations based on coverage needs.
Ability to occasionally stand, walk, and sit for extended periods; handle objects, tools, or controls; reach with hands and arms; and perform activities such as climbing stairs, balancing, stooping, kneeling, bending, crouching, or crawling.
Ability to occasionally lift, push, pull, or move up to 20 pounds.
Vision sufficient for close and distance vision, color vision, peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Customer service experience at the front desk of a healthcare environment.

Responsibilities

Greet patients professionally and warmly upon arrival.
Manage patient registration and appointment scheduling while providing high-quality customer service.
Triage and route clinical calls to the appropriate departments or personnel.
Assist patients with required forms and paperwork, ensuring they are completed accurately and completely.
Maintain a clean, organized, and inviting work area and lobby.
Identify and escalate patient concerns to appropriate team members or departments.
Meet or exceed departmental productivity benchmarks.
Maintain an understanding of billing processes and the medical services offered by practitioners.
Enter referral information, manage patient records, and keep medical charts up to date and accessible.
Maintain consistent attendance and punctuality.
Perform other tasks assigned by the supervisor to support healthcare operations.