Store Manager- Baton Rouge, LA
About The Position
WhiteWater Express is hiring a Store Manager to support the day-to-day operations of a car wash location and cultivate a positive team culture. The role focuses on customer satisfaction, operational efficiency, safety and service standards, staff development, and revenue performance. The Store Manager leads team members and supports operations, particularly when the General Manager is not onsite, and reports directly to the General Manager. The position is based at one of the listed WhiteWater Express locations in the Baton Rouge, Prairieville, Gonzales, Port Allen, or Denham Springs, Louisiana area. The stated base salary is $40,000–$44,000, with bonus potential of up to $12,500. The role requires flexibility to work 45–50 hours per week and adjust as needed for business demands.
Requirements
- High school diploma or equivalent; a combination of experience and/or education may be considered.
- 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
- Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
- Strong leadership and sales abilities, including coaching and developing team members to meet and exceed goals.
- Excellent verbal and written communication skills and proven conflict-resolution abilities.
- Proficiency in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
- Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
- Ability to lift and carry up to 50 pounds.
- Ability to work outdoors in varying weather conditions, including heat, cold, rain, and humidity.
- Ability to stand, walk, bend, and move throughout a shift in a fast-paced environment.
- Flexibility to work 45–50 hours per week, adjusting as needed to meet business demands.
Nice To Haves
- Car wash experience is not required.
Responsibilities
- Cultivate a positive, customer-focused workplace culture through team development and coaching.
- Assist in selecting, developing, and retaining team members.
- Lead General Manager responsibilities during the GM’s absence to ensure seamless operations.
- Provide a safe, clean, five-star experience for customers and employees.
- Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
- Educate customers about wash products, packages, memberships, and promotions to support satisfaction and sales.
- Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
- Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues.
- Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are followed.
- Drive revenue growth by coaching team members and optimizing customer interactions.
- Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
- Uphold company policies and enforce safety protocols.
- Assist the General Manager with payroll tasks, including reviewing and approving employee hours.
- Perform other duties as assigned to ensure smooth operations.
Benefits
- Base salary of $40,000–$44,000 with bonus potential up to $12,500.
- Comprehensive medical, dental, and vision benefits.
- Paid time off and company-paid holidays.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- Career advancement opportunities.
- Free weekly car washes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
