Patient Services Representative - Front Desk - Baton Rouge, LA

PhyNet Dermatology•Baton Rouge, LA

8d•Onsite

About The Position

The Patient Services Representative - Front Desk supports patient care across multiple practices and facilities by managing registration, appointment scheduling, and clinical call coordination. The role contributes to operational efficiency and a positive patient experience through professional service, accurate record handling, and coordination of patient inquiries. The position requires work at multiple locations, including Hyde Park, Blue Ash, Mason, and other locations depending on coverage needs. The successful candidate is proactive, dependable, detail-oriented, and able to manage multiple tasks in a dynamic healthcare environment.

Requirements

High school diploma or equivalent.
0–1 years of customer service experience; healthcare front-desk experience is preferred.
Proficiency in collecting patient payments at the time of service and verifying insurance.
Ability to navigate multiple computer systems simultaneously.
Competence with Microsoft Office applications.
Ability to work at multiple locations, including Hyde Park, Blue Ash, Mason, and other locations based on coverage needs.
Ability to perform the physical and mental demands of the job, with reasonable accommodations where applicable.

Nice To Haves

Customer service experience at the front desk of a healthcare environment.

Responsibilities

Greet patients warmly and professionally upon arrival.
Manage patient registration and appointment scheduling while providing high-quality customer service.
Triage and route clinical calls to the appropriate departments or personnel.
Assist patients with required forms and paperwork, providing guidance to support accuracy and completeness.
Maintain a clean, organized, and inviting work area and lobby.
Identify and escalate patient concerns to appropriate team members or departments.
Meet or exceed departmental productivity benchmarks.
Maintain understanding of billing processes and the medical services offered by practitioners.
Enter referral information accurately, manage patient records, and keep medical charts up to date and accessible.
Demonstrate consistent attendance and punctuality.
Perform other tasks assigned by the supervisor to support healthcare operations.