Patient Financial Services Representative Pulmonary Loveland
About The Position
The Patient Financial Services Representative supports the Pulmonary clinic and coordinates smooth patient flow. The role includes answering phones, scheduling appointments, registering patients, entering and verifying insurance information, obtaining required signatures, verifying insurance coverage, validating referrals and authorizations, collecting patient liability, and providing financial guidance. The representative also enters payments and charges, reconciles transactions, balances the cash drawer, and prepares daily bank deposits. The position involves communicating with patients, families, physicians, staff, and payors, responding to medical-record requests in accordance with applicable policies and laws, and assisting with other patient-flow tasks as needed. The primary work location is 1900 N. Boise Ave, Suite 220, Loveland, Colorado, with occasional floating to the Greeley clinic for staffing support. The schedule is Monday through Friday, 8 a.m. to 5 p.m.
Requirements
- High school diploma, GED, or equivalent working knowledge.
- At least one year of work experience involving patient financial services, financial or collection services, or insurance-industry processes.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills.
- Strong knowledge of common office software, including word processing, spreadsheet, and database software.
Nice To Haves
- Prior experience with medical insurance and payment processing.
- Work experience with the company's systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
- Verify insurance eligibility and benefits, document verification, and assist with pre-certification, referral, and authorization processes.
- Calculate and collect patient liability, explain financial policies, and inform patients and families about alternative payment arrangements and available resources.
- Enter payments and charges, reconcile daily transactions, balance the cash drawer, and prepare daily bank deposits and required paperwork.
- Schedule office visits and procedures in the medical practice and external practices as needed, taking payor plan provisions into account.
- Confirm appointments when necessary and ensure patients are properly prepared for visits.
- Respond to patient concerns by phone, email, and in person, and communicate with internal and external customers, care teams, management, centralized services, and HIMS.
- Assist with patient medical-record requests in accordance with company procedures and state and federal laws.
- Support patient flow through tasks such as escorting patients, taking vitals and histories, assisting with treatment, distributing mail and fax information, and ordering supplies.
- Prioritize work and use independent decision-making and sound judgment in a fast-paced, high-volume environment.
Benefits
- Career growth opportunities
- Customer-focused and friendly work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
