Patient Financial Services Representative

Essentia Health • Duluth, MN

23h • $19 - $28 • Remote

About The Position

Responsible for managing and resolving patient accounts for services provided by Essentia Health. Serves as a primary point of contact for patients regarding billing, insurance, payment plans, financial assistance, and account-related inquiries through phone, MyChart, written correspondence, and face-to-face interactions. Conducts account analysis, develops payment solutions, and supports patients in resolving financial responsibilities while delivering exceptional customer service. Ensures timely and accurate communication to facilitate account resolution and patient satisfaction.

The role supports account management, payment collection, and customer service activities using billing systems, electronic patient communication platforms, and standard office equipment. The position is remote, with a day rotation and start times of 8:00 a.m. or 8:45 a.m., and end times of 4:30 p.m. or 5:15 p.m. No weekends, holidays, or call obligation are required.

Requirements

• No certification or licensure is required.

Nice To Haves

• Experience in customer service, call center, and/or collections.
• Experience using Epic, MyChart, or other electronic health record (EHR) systems.
• Experience handling cash payments and self-pay account collections.

Responsibilities

• Serve as the primary contact for patients regarding billing, insurance, payment plans, financial assistance, account balances, and other Patient Financial Services inquiries.
• Respond to and manage patient financial inquiries received through MyChart, telephone, written correspondence, and other electronic communication channels in a timely and professional manner.
• Assist patients with financial assistance applications, payment arrangements, insurance-related questions, coding inquiries, registration concerns, and MyChart account support.
• Perform collection activities for delinquent accounts, including account follow-up, payment plan monitoring, telephone outreach, and written or electronic communication.
• Process and respond to incoming patient mail, electronic messages, and other correspondence while maintaining accurate account documentation.
• Use billing systems, electronic patient communication platforms, and standard office equipment to support account management, payment collection, and customer service activities.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed