Patient Financial Services Representative Family Medicine Loveland
About The Position
Banner Health is hiring a full-time Patient Financial Services Representative for its family medicine clinic in Loveland, Colorado. The position coordinates patient flow and supports patient financial services by answering phones, scheduling appointments, registering patients, verifying insurance coverage, validating referrals and authorizations, collecting patient liability, and providing financial guidance. It also includes accurately entering payments and charges, reconciling daily transactions, handling patient records requests, and supporting other clinic needs. The posting states that the representative supports Neuro Surgery, although the position title and clinic information identify Family Medicine. The role works Monday through Friday on rotating eight-hour day shifts between 6:30 a.m. and 6:15 p.m., with a rotating Saturday requirement from 7:30 a.m. to 12:30 p.m. The primary work location is 2923 Ginnala Drive in Loveland; the employee may be asked to float to another Northern Colorado clinic for staffing support. The role works independently under regular supervision in a fast-paced, high-volume environment and requires sound judgment to prioritize work and support timely patient care.
Requirements
- High school diploma, GED, or equivalent working knowledge.
- At least one year of work experience involving knowledge of patient financial services, financial or collections services, or insurance industry processes.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills.
- Strong knowledge of common office software, including word-processing, spreadsheet, and database software.
Nice To Haves
- Experience with the company's systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Perform patient registration and check-in, including entering data, providing information and intake forms, obtaining signatures, and generating population health summaries.
- Verify insurance eligibility and benefits with payors, document the results, and assist with pre-certifications, referrals, and authorizations.
- Calculate and collect patient liability based on verified benefits and expected reimbursement; explain financial policies and available alternative payment arrangements.
- Enter payments and charges, complete daily payment and charge reconciliation, balance the cash drawer, and prepare bank deposits and supporting paperwork.
- Schedule office visits and procedures in the medical practice and external practices as needed, following payor plan provisions to maximize reimbursement.
- Confirm upcoming appointments as needed and ensure patients are prepared for visits.
- Communicate with patients, families, care teams, management, centralized services, and other internal and external customers by phone, email, and in person.
- Respond to requests for patient medical records according to company policies, procedures, and applicable laws.
- Assist with patient flow and other clinic services, which may include escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and faxes, and ordering supplies.
- Manage changing payor information and prioritize a high volume of work independently with sound judgment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
