Patient Financial Services Representative Family Medicine Brush

Banner Health • Edison, NJ

3d • Onsite

About The Position

Banner Health is seeking a Patient Financial Services Representative for its Brush Family Practice Clinic in Brush, Colorado. The role supports patient flow and revenue cycle operations by registering and checking in patients, entering patient and insurance information, verifying coverage, validating referrals and authorizations, collecting patient payments, scheduling appointments, and responding to patient inquiries. The representative also provides financial guidance, posts payments and charges, reconciles daily transactions, and handles information in accordance with organizational policies and applicable laws.

The position works with patients and families, physicians and office staff, third-party payors, the care team, management, centralized services, and health information management staff. It requires sound judgment and the ability to prioritize in a fast-paced, high-volume environment while working independently under regular supervision. The primary reporting location is 2400 W Edison St.; the employee may float to the Fort Morgan clinic based on operational needs.

This is a per diem position with no guaranteed hours and no medical benefits package. The listed schedule is Monday through Wednesday, 8 a.m. to 4 p.m., with an occasional Saturday shift required. A post-offer occupational health physical assessment, drug screen, and employment, criminal, and education background checks are required.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• At least one year of work experience in patient financial services, financial services, collections, or insurance industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.
• Ability to work in a fast-paced, high-volume environment and retain changing payor information.

Nice To Haves

• Experience with the company’s systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits, document verification, and assist with pre-certifications, referrals, and authorizations.
• Calculate and collect patient liability, explain financial policies, and provide information about alternative payment arrangements and available resources.
• Enter payments and charges, reconcile daily transactions, balance the cash drawer, and prepare bank deposits with required paperwork.
• Schedule office visits and procedures in the medical practice and external practices, taking payor plan provisions into account; confirm appointments and ensure patients are prepared for visits.
• Respond to patient concerns by phone, email, and in person, and communicate effectively with internal and external customers and care teams to support patient flow.
• Assist with requests for patient medical records in accordance with company procedures and state and federal laws.
• Provide other patient-flow support as needed, including escorting patients, taking vital signs and histories, assisting with treatment, distributing mail and fax information, and ordering supplies.
• Prioritize work and use independent judgment to support timely and appropriate patient care and reimbursement.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED