Patient Financial Services Representative Family Medicine Brush
About The Position
Banner Health Clinic serves Morgan County in northeast Colorado, next to East Morgan County Hospital. Its physicians and advanced practitioners care for patients ranging from newborns to seniors, and the clinic offers evening hours for acute illnesses or injuries that do not require emergency-room care. The Patient Financial Services Representative works at the Brush Family Practice Clinic in a customer-focused team environment and interacts directly with patients, physicians, and staff. The primary reporting location is 2400 W Edison St., with possible floating to the Fort Morgan clinic based on operational needs. The position coordinates smooth patient flow by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, verifying insurance coverage, validating referrals and authorizations, collecting patient liability, and providing financial guidance. It also supports accurate payment and charge posting, reconciliation, appointment preparation, patient communications, and release of information in accordance with organizational and compliance policies. The role works independently under regular supervision in a fast-paced, high-volume setting and requires sound judgment in prioritizing patient needs and work. This is a per-diem position with no guaranteed hours and no medical benefits package. The stated schedule is Monday through Wednesday, 8 a.m. to 4 p.m., with occasional Saturday shifts required. A post-offer Occupational Health physical assessment, drug screen, and background check covering employment, criminal, and education history are required.
Requirements
- High school diploma/GED or equivalent working knowledge.
- One or more years of work experience involving patient financial services, financial or collection services, or insurance industry processes.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
- Strong knowledge of common office software, including word processing, spreadsheet, and database software.
- Completion of a post-offer Occupational Health physical assessment, drug screen, and background check covering employment, criminal, and education history.
Nice To Haves
- Work experience with the company's systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining required signatures, and generating population health summaries.
- Verify insurance eligibility and benefits with payors, document verification, and assist with pre-certification, referrals, and authorizations.
- Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and alternative payment resources.
- Enter payments and charges, reconcile them accurately and promptly, balance the cash drawer, and prepare daily bank deposits and required paperwork.
- Schedule office visits and procedures within the practice and with external practices as needed, while considering payor plan provisions to maximize reimbursement.
- Confirm appointments as needed and ensure patients are properly prepared for visits.
- Respond to patient concerns by telephone, email, and in person, and communicate effectively with patients, families, care teams, management, centralized services, and HIMS.
- Assist with patient medical-record requests in accordance with company policies, procedures, and state and federal laws.
- Support patient flow through tasks such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
- Prioritize work independently in a fast-paced, multitasking environment and retain changing payor information needed to support reimbursement.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
