Patient Scheduling Representative I- Warrenville, IL
About The Position
The Patient Access Representative I efficiently and accurately processes patient registrations, schedules appointments, and verifies insurance coverage. The role supports a positive patient experience and the hospital’s commitment to high-quality healthcare services. The representative greets and assists patients during registration, collects and enters demographic and insurance information into the electronic health records system, coordinates appointments with patients and clinical departments, and verifies contact, appointment, and insurance details. The role also helps address insurance-related issues, explains registration procedures and financial responsibilities, responds to patient questions, checks records for accuracy, and works with the team to resolve discrepancies. Representatives help minimize wait times and provide a welcoming, informed, and comfortable experience.
Requirements
- Associate degree in Health Administration.
- Experience using patient registration and scheduling systems.
Nice To Haves
- Previous experience in patient access, healthcare administration, or a related field.
Responsibilities
- Greet and assist patients courteously and professionally during registration.
- Collect and accurately enter patient demographic and insurance information into the hospital’s electronic health records system.
- Schedule appointments for healthcare services in coordination with patients and clinical departments.
- Verify patient contact information and confirm appointment details.
- Verify patient insurance coverage and eligibility and confirm policy information.
- Collaborate with insurance providers and billing teams to address insurance-related issues.
- Explain the registration and scheduling process, financial responsibilities, and available payment options to patients.
- Communicate effectively with patients and address their questions and concerns.
- Review patient registration data and insurance information for accuracy.
- Promptly address discrepancies or errors in patient access records and collaborate with the team to resolve them.
- Promote a positive patient experience by minimizing wait times, providing a welcoming environment, and delivering exceptional customer service.
- Help patients feel comfortable and informed during registration and scheduling.
Benefits
- Career pathways to promote professional growth and development.
- Various medical, dental, and vision options.
- Tuition reimbursement.
- Free parking at designated locations.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
