Ambulatory Patient Access Representative- Lincoln Village

Nationwide Children's Hospital • Columbus, OH

5d

About The Position

The Ambulatory Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families, collects and verifies registration information, checks insurance eligibility and authorization or referral requirements, and connects self-pay patients with financial assistance when applicable. The position also coordinates with departments and clinical staff and may assist with shadowing or precepting new employees.

This is a part-time role with a schedule of Monday, Tuesday, and Thursday from 2:00 p.m. to 7:00 p.m., and Wednesday from 2:00 p.m. to 9:00 p.m. The position requires a high school diploma or equivalent. An associate’s degree and one year of health care experience are preferred. CPR certification may be required based on the position and as determined by the manager.

Requirements

• High school diploma or equivalent.
• Demonstrated computer skills, including the ability to navigate current technology systems.
• Strong administrative skills.
• Ability to multitask in a stressful environment.

Nice To Haves

• Associate’s degree.
• One year of health care experience.
• CPR certification, depending on the position and as determined by the manager.

Responsibilities

• Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interview and register patients in registration areas that report through Patient Access.
• Obtain accurate demographic, insurance, and physician information during registration.
• Screen customer data to verify eligibility for the indicated insurance and communicate discrepancies to the customer.
• Screen registrations for insurance pre-certification and physician referral requirements and instruct customers about those requirements.
• Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers about requirements.
• Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
• Assist with shadowing and precepting new employees.
• Greet and register patients, answer telephone calls, schedule appointments, and pull and file medical charts when indicated.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED