Ambulatory Patient Access Representative- Lincoln Village

Nationwide Children's Hospital•Columbus, OH

About The Position

The Ambulatory Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families and completes registration activities in Patient Access areas. It obtains and verifies patient demographic, insurance, and physician information; checks insurance eligibility, pre-certification, and referral requirements; and explains requirements or differences to patients. The representative may identify self-pay patients and refer them to financial assistance when applicable, maintain communication with related departments and clinical staff, and assist with shadowing or precepting new employees. This is a part-time position with the following schedule: Monday, Tuesday, and Thursday from 2:00 p.m. to 7:00 p.m.; Wednesday from 2:00 p.m. to 9:00 p.m. The role requires a high school diploma or equivalent. An associate’s degree and one year of health care experience are preferred. CPR certification may be required depending on the position and manager’s determination.

Requirements

High school diploma or equivalent.
Demonstrated computer skills and ability to navigate current technology systems.
Strong administrative skills.
Ability to multitask in a stressful environment.
CPR certification, depending on the position and as determined by the manager.

Nice To Haves

Associate’s degree.
One year of health care experience.

Responsibilities

Greet and register patients.
Answer telephone calls and schedule appointments.
Pull and file medical charts when indicated.
Provide excellent customer service to patients and families using best practices and standard operating procedures.
Interview and register patients in registration areas reporting through Patient Access.
Obtain accurate demographic, insurance, and physician information during registration.
Screen customer data to confirm eligibility for the insurance indicated and communicate discrepancies to the customer.
Check registrations for insurance pre-certification and physician referral requirements and instruct customers on those requirements.
Help identify self-pay patients and refer them to financial assistance when applicable; instruct customers on requirements.
Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
Assist with shadowing and precepting new employees.