Patient Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• One year of customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance in detail-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proficiency with technology and EMR workflows by the conclusion of orientation.
• Ability to accurately handle cash and other patient payment methods.
• Ability to explain, educate, and support use of the LVHN patient portal and its features.

Responsibilities

• Perform detail-oriented administrative tasks in accordance with organizational policies and standard work, anticipating the needs of team members and patients.
• Gather information for accurate patient registration and check-in.
• Obtain and verify insurance authorizations and precertifications; complete medical record release requests; and schedule and confirm patient appointments.
• Maintain patient schedule flow to support the patient experience and a team environment.
• Collaborate on training, staffing, and practice functionality, providing feedback.
• Stay informed about insurance coverage and reimbursement changes.
• Organize work efficiently to accommodate interruptions and changing priorities.
• Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Conduct patient outreach by telephone and EMR messaging.