Patient Services Representative - Northbrook (34 hours/week)

Shirley Ryan AbilityLab • Northbrook, IL

2d • $17 - $27

About The Position

The Patient Services Representative greets and responds to the needs of incoming patients and families and facilitates patient flow through check-in, check-out, appointment scheduling, and other front desk operations. The role collects patient demographic and insurance information and supports clinic operations while demonstrating the organization’s mission, vision, and core values, including compassion, collaboration, and commitment to excellence.

The position handles front desk and clinic operations, including calls, appointment scheduling, registration, insurance verification, patient payments, document scanning and faxing, and resolving patient and family issues. It reports directly to the Business Support Manager. The work takes place in a normal office environment with little or no exposure to dust or extreme temperatures.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in a customer service role or general office environment with gradually increasing responsibility is preferred.
• Understanding of healthcare operations and the role this position plays in providing access to care.
• Understanding of basic health insurance guidelines, including HMOs.
• Exceptional customer service, communication, and interpersonal skills for interacting with internal and external customers.
• Effective communication skills, including consistent email communication and follow-up, and the ability to relay information promptly, comprehensively, and accurately.
• Ability to solve problems diplomatically and efficiently.
• Strong organizational skills, attention to detail, follow-through, and active listening.
• Intermediate proficiency in Outlook, Word, and Excel; basic proficiency in PowerPoint.
• Ability to use moderately complex PC software and office equipment, including a photocopier, printer, fax machine, scanner, calculator, and multi-line phone.

Nice To Haves

• College or post-high-school technical training desired.

Responsibilities

• Perform daily clinic and front desk operations, including answering inbound calls, placing outbound calls, monitoring voicemail, scheduling initial and continuing appointments, and monitoring the outpatient schedule to ensure maximum capacity.
• Facilitate patient check-in, including registration, insurance verification, demographic data collection, and checking forms for completeness and accuracy.
• Identify and resolve patient and family issues, following through to ensure resolution.
• Post patient payments, issue receipts, and complete cash reports for daily and monthly accounting.
• Schedule patient follow-up appointments.
• Allocate patients to available time slots according to clinician templates and protocols.
• Scan and fax patient documents.
• Perform other duties that may be assigned in the best interest of Shirley Ryan AbilityLab.

Benefits

• The employer offers a comprehensive benefits program competitive with industry peers in its geographic locations; benefits and eligibility may vary by position.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED