Patient Access Representative - 30 hours per week

Bristol Hospital Group•Bristol, CT

About The Position

The Patient Access Representative performs efficient and orderly registration of patients receiving services at Bristol Hospital and serves as a primary liaison for patients. The role prepares admission forms, obtains required documentation and signatures, confirms demographic information, collects copayments and deductibles, verifies insurance and provider information, and assists medical and nursing staff with appropriate patient placement. The position requires floating to other areas as needed by the business. The representative is expected to provide courteous, timely service and maintain positive working relationships with patients and families, clinical personnel, coworkers, and management. The role also involves accurate data entry, referrals of uninsured or under-insured patients to appropriate financial counseling representatives, and other related duties as requested.

Requirements

High school graduate.
Good written and verbal communication skills.
Knowledge of online computer systems and applications.
Superior customer service, telephone, and interpersonal skills.
Typing and data-entry skills.
Excellent clerical and organizational skills, including the ability to follow multi-step written and verbal directions.
Ability to work in a stressful environment, tactfully handle sensitive issues, and maintain a calm, professional manner.
Ability to manage a wide range of patient conditions, multitask, and maintain order in a busy and noisy environment.
Ability to provide good internal and external customer relations.
Ability to read and communicate in English.
Ability to meet the stated physical requirements, including occasional lifting up to and in excess of 50 pounds and occasionally assisting with patient movement.

Nice To Haves

Some knowledge of medical terminology, pre-admission, and insurance.
Working knowledge of medical terminology.
PC literacy.

Responsibilities

Register patients presenting for hospital services and accurately document information in the appropriate system fields or account notes.
Enter and maintain accurate demographic and insurance information.
Collect copayments and deductibles at the time of service.
Obtain necessary signatures at registration or arrival.
Answer telephone calls courteously and respond to questions in a timely manner.
Refer uninsured and under-insured patients to a Financial Counselor or other appropriate representative as needed.
Assist medical and nursing staff with appropriate patient placement.
Maintain positive working relationships with patients, families, clinical personnel, coworkers, and management to promote teamwork and a positive public image.
Float to other areas as needed by the business.
Perform miscellaneous job-related duties as requested.