Patient Access Representative - 30 hours per week

BRISTOL HOSPITAL GROUP•Bristol, CT

5d•$17 - $27•Onsite

About The Position

The Patient Access Representative performs efficient and orderly registration for patients receiving services at Bristol Hospital and serves as a primary liaison for patients. The role prepares admission forms, obtains required documentation and signatures, confirms demographic information, collects copayments and deductibles, verifies insurance and provider information, and assists medical and nursing staff with appropriate patient placement. The position requires floating to other areas as needed by the business. The representative documents information accurately, communicates courteously with patients and callers, and refers uninsured or underinsured patients to a Financial Counselor or another appropriate representative. The role calls for strong customer service, organization, communication, and computer skills, as well as the ability to multitask and maintain a calm, professional manner in a stressful, busy, and noisy environment.

Requirements

High school graduate.
Good written and verbal communication skills; literate in English.
Knowledge of online computer systems and applications.
Superior customer service, telephone, and interpersonal skills.
Working knowledge of medical terminology, typing, and data-entry skills.
Excellent clerical and organizational skills, including the ability to follow multi-step written and verbal directions.
Ability to work in a stressful environment, tactfully handle sensitive issues, present a calm and professional manner, multitask, maintain order in a busy and noisy environment, and provide good internal and external customer relations.
Ability to understand the impact of patient registration on the financial revenue cycle.
Ability to meet the stated physical requirements, including occasional lifting up to and in excess of 50 pounds and assisting with patient movement.

Nice To Haves

Some knowledge of medical terminology, pre-admission, and insurance.
PC literacy.

Responsibilities

Register patients presenting for hospital services and collect copayments and deductible amounts.
Prepare admission forms, obtain required documentation and signatures, and confirm demographic information.
Verify insurance and provider information.
Accurately document information in appropriate system fields and account notes.
Assist medical and nursing staff with appropriate patient placement.
Answer telephone calls courteously and respond to questions in a timely manner.
Identify and refer uninsured or underinsured patients to the Financial Counselor or another appropriate representative.
Maintain positive working relationships with patients, families, clinical personnel, coworkers, and management.
Float to other areas as needed by the business.
Perform other job-related duties as requested.