Patient Access Coordinator (20 hours per week)

Rothman Orthopaedics•Philadelphia, PA

7d•$18 - $22•Remote

About The Position

The Patient Access Coordinator is a fully remote call center role responsible for efficiently and promptly handling incoming calls and triaging calls throughout the organization. The coordinator serves as a first point of contact for patients, creates patient records, routes calls, sends messages, and schedules appointments based on patient needs. The position is part-time, with a schedule of Monday through Friday from 8:00 a.m. to 12:00 p.m., totaling 20 hours per week. Candidates must reside in Delaware, Florida, Georgia, Maryland, North Carolina, New Jersey, Pennsylvania, South Carolina, or Texas. The pay range is $18.00 to $22.00 per hour. The role requires maintaining department productivity and customer satisfaction standards, including expectations for call volume, average handle time, schedule adherence, call quality, and abandon rate. Employees follow established policies, procedures, and scripts, and escalate calls when appropriate. Rothman Orthopaedics describes its workplace as professional and nurturing, and notes competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Requirements

High school diploma or GED.
At least 1 year of high-volume call center experience.
Intermediate computer skills.
Reliable high-speed internet access and a Wi-Fi connection.
Must reside in Delaware, Florida, Georgia, Maryland, North Carolina, New Jersey, Pennsylvania, South Carolina, or Texas.

Nice To Haves

Knowledge of medical terminology is highly preferred.

Responsibilities

Answer inbound calls in a fast-paced environment.
Serve as the first point of contact for patients seeking assistance.
Create patient records and triage calls; send messages or schedule appointments based on patient needs.
Demonstrate professionalism and patience when handling calls.
Maintain department productivity and customer satisfaction standards, including monthly scorecard expectations.
Escalate calls to a supervisor or other departments as necessary.
Answer questions about patient appointments.
Perform other duties and assist on additional lines as assigned by the manager.
Follow established policies, procedures, and scripts to meet call-time and quality standards.
Meet key performance expectations for call volume, average handle time, schedule adherence, quality, and abandon rate.
Represent the organization's desired culture and philosophies.