Patient Access Coordinator (20 hours per week)

Rothman Orthopaedics•Philadelphia, PA

5d•Remote

About The Position

The Patient Access Coordinator is a remote call center position responsible for efficiently and promptly handling incoming calls and triaging calls throughout the organization. The coordinator is the first point of contact for patients who need assistance, creating patient records and routing calls, messages, or appointment scheduling according to each patient's needs. The role requires professionalism, patience, adherence to established policies and scripts, and consistent performance against call-time, quality, and productivity standards. Candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX. The schedule is Monday through Friday, 8:00 a.m. to 12:00 p.m., for 20 hours per week. Pay is $18.00–$22.00 per hour. Rothman Orthopaedics describes its workplace as professional and nurturing, where employees can make a meaningful difference. The organization highlights its recognition as a Top Workplace in Philadelphia and its commitment to equal opportunity, inclusion, and equity.

Requirements

High school diploma or GED.
At least 1 year of high-volume call center experience.
Intermediate computer skills.
Reliable high-speed internet access and a Wi-Fi connection.
Must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX.

Nice To Haves

Knowledge of medical terminology is highly preferred.
Healthcare experience is not required.

Responsibilities

Answer inbound calls in a fast-paced environment.
Serve as the first point of contact for patients needing assistance.
Create patient records, triage calls, and send messages or schedule appointments according to patient needs.
Handle calls professionally and patiently.
Maintain department productivity and customer satisfaction, including meeting or exceeding monthly scorecard expectations.
Escalate calls to a supervisor or other departments as necessary.
Answer questions regarding patient appointments.
Perform other duties and assist on additional lines as assigned by the manager.
Follow established policies, procedures, and scripts to meet call-time and quality standards.
Meet performance expectations for call volume, average handle time, schedule adherence, quality, and abandon rate.