Customer Service Representative - Patient Registration
About The Position
R1 is hiring a Customer Service Representative for patient registration at Ascension St. John in Sapulpa, Oklahoma. The role is a frontline healthcare customer service position and the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. The work supports patient experience, hospital operations, and revenue cycle success. Healthcare experience is not required; training is provided. The schedule is on-call with a rotating two-week schedule. Week 1 includes Sunday 7:00 a.m.–7:00 p.m., Wednesday 1:00 p.m.–7:00 p.m., Thursday 7:00 a.m.–7:00 p.m., and Friday 7:00 a.m.–7:00 p.m. Week 2 includes Wednesday 1:00 p.m.–7:00 p.m., Thursday 7:00 a.m.–7:00 p.m., Friday 7:00 a.m.–7:00 p.m., and Saturday 7:00 a.m.–7:00 p.m.; all other days are off. The position offers experience in healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for growth within R1. The stated U.S. base pay range is $14.50–$18.99 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort adapting to shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly in a fast-paced environment.
- Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
