Patient Access Representative

Women's Care•Yulee, FL

About The Position

Women’s Care is a women’s healthcare group with more than 100 locations and over 400 OB/GYNs and specialists. The Patient Access Representative is the practice’s first point of contact and helps create a positive patient experience. The role collects and verifies patient information for registration, scheduling, and billing, and supports patients with questions and administrative needs. The position is based at the Yulee, Florida location and is full-time.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others and provide a positive patient experience.
Strong organizational skills and a customer-centric focus.
Warm, welcoming, and professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience working in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Obtain and confirm patient demographics, update patient profiles, and verify patient identification in accordance with policy.
Collect payments, assist with billing concerns, and meet time-of-service collection expectations and goals.
Scan insurance cards, identification, and other pertinent documents into the EMR system while following HIPAA requirements.
Set up payment plans for patients who cannot pay balances, in accordance with policy.
Understand financial policies and patient forms well enough to answer questions clearly.
Answer a high volume of incoming calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and help patients having difficulty with online registration or forms.
Schedule or reschedule appointments and schedule follow-up appointments at checkout.
As needed, verify insurance information and determine possible patient payment responsibility.
Ensure insurance eligibility and registration are completed before patients see providers.
Ensure appointments in eCW are checked out or appropriately updated by the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate Women’s Care’s mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.