Patient Services Representative (PSR) - Physician Office -Tuckahoe Orthopedic & Physical Therapy - Richmond

Bon Secours Health System • Richmond, VA

13d • $17 - $25 • Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and the community at a physician practice. The role handles patient registration, demographic and insurance verification, appointment scheduling, order transcription, financial-option explanations, and accurate updates to medical records. It provides customer service and may occasionally require coverage at other physician practice locations.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide strong communication and customer service.
• Answer and route internal and external calls, schedule patients, and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform a supervisor about department or patient issues.
• Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information, and correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, assist with scheduling, rescheduling, or canceling other services, and help patients use online scheduling and MyChart as needed.
• Assist patients in obtaining referrals for follow-up services and record referrals on the tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when further counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED