Patient Services Representative (PSR) - Physician Office -Tuckahoe Orthopedic & Physical Therapy - Richmond
About The Position
The Patient Services Representative (PSR) is the first point of contact for patients and the community at Tuckahoe Orthopedic & Physical Therapy in Richmond. The role supports physician-practice operations by registering patients, verifying demographic and insurance information, scheduling appointments, processing paperwork and payments, maintaining records, and providing courteous customer service. The representative may occasionally cover other physician-practice locations as needed. The position is scheduled for 40 hours per week on the day shift. A high school diploma or GED is required. Prior experience in patient registration or healthcare is preferred. No license or certification is required. The stated pay range is $16.76 to $24.65.
Requirements
- High school diploma or GED.
- Strong communication and customer service skills.
- Ability to handle patient registration, scheduling, and related information accurately and efficiently.
Nice To Haves
- Prior experience in patient registration or healthcare.
Responsibilities
- Serve as the primary point of contact between patients and physician practices.
- Greet patients and community members respectfully and provide strong communication and customer service.
- Answer, route, and respond to internal and external calls; schedule patients and enter scheduling information accurately and promptly.
- Process patients as they arrive for appointments and help maintain patient flow by resolving issues and promptly informing a supervisor of department or patient concerns.
- Process admission paperwork, verify insurance, secure and confirm patient demographic and insurance information, and correct registration errors.
- Record lobby wait-time indicators.
- Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
- Perform charge entry for external services, such as nursing homes, as needed.
- Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
- Assist patients with online scheduling and MyChart.
- Help patients obtain referrals for follow-up services and record referrals using the referral/consult tracking tool.
- Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
- Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
- Verify prescription benefits in the electronic health record according to protocol.
- Refer patients to financial counselors when additional counseling or payment arrangements are needed.
- Complete accounts in revenue cycle software.
- Perform other job-related duties as required by a supervisor, subject to reasonable accommodation.
Benefits
- Competitive pay, incentives, and referral bonuses.
- 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage.
- HSA/FSA options.
- Life insurance.
- Mental health resources and discounts.
- Paid time off.
- Parental and FMLA leave.
- Short- and long-term disability.
- Backup care for children and elders.
- Tuition assistance.
- Professional development and continuing education support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
