Patient Service Representative

Center for Vein Restoration•Cary, NC

15d•$17 - $18•Onsite

About The Position

Center for Vein Restoration is hiring Patient Service Representatives for its Cary, North Carolina location. The role supports a patient-centered outpatient vascular care environment and involves greeting patients, managing registration and records, coordinating appointments and referrals, and handling payments and administrative tasks. The schedule is Monday through Thursday, 7 a.m. to 5 p.m., with four 10-hour shifts. The position requires travel to CVR clinics and reliable transportation.

Requirements

At least 1 year of administrative or customer service experience.
Reliable transportation to clinics that may not be accessible by public transportation.
Ability to travel to CVR clinics.

Nice To Haves

Administrative or customer service experience in a medical setting.

Responsibilities

Greet patients professionally and handle patient check-in and check-out.
Ensure CVR policies and procedures are distributed, understood, and implemented by assigned center staff.
Maintain compliance by keeping patient charts up to date and HIPAA compliant, and entering demographics, procedures, and payments correctly in NextGen.
Review scheduling and financial responsibilities and referrals with patients throughout their care.
Send precertification forms to the Precertification Department at the close of business each day for patients requiring authorization before services.
Complete daily closing tasks, including fee tickets, billing tasks, and operative notes.
Review future schedules to confirm patients have been preauthorized for treatment.
Obtain new-patient forms and update patient information in NextGen/EHR, keeping records current.
Collect paperwork needed for appointments, including authorizations and referrals.
Collect copayments and patient balances at the time of service.
Schedule and confirm appointments, and collect patient email addresses.