Patient Access Representative- Naperville, IL (Part-Time)

Endeavor Health•Naperville, IL

1d•$20 - $29•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Patient Access Representative provides timely and accurate pre-registration, registration, order management, charge capture, and cash collection services for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients. The role collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources, and obtains the information and signatures needed to support these processes. It screens for third-party eligibility and enters medical necessity coding to help secure accurate payment. The representative interacts with patients and families in a customer-focused manner, helping them understand the hospital’s revenue cycle expectations and resolve personal liabilities through available payment options. This is a part-time position based in Naperville, Illinois, scheduled for 20 hours. The listed schedule is Monday and Friday, 9:30 a.m.–6:00 p.m., with rotating Saturdays from 6:00 a.m.–3:00 p.m.

Requirements

High school diploma or GED.
A valid driver’s license is required if selected to perform related duties at an off-site location.
If using a personal vehicle for work, maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Nice To Haves

Associate degree in business or healthcare.
Manual dexterity to operate various office machines.
One to two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
Knowledge of health insurance, medical terminology, and anatomy.
Strong data entry and keyboarding skills.
Knowledge of Microsoft Office Suite.
Bilingual skills.

Responsibilities

Provide timely and accurate pre-registration, registration, order management, charge capture, and cash collection services for in-patient, out-patient, emergency room, immediate care, and same-day surgery patients.
Collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources.
Obtain information and signatures required for registration and related processes.
Screen for third-party eligibility and enter medical necessity coding to support accurate payment.
Interact with patients and families in a customer-focused manner and help address their needs.
Explain hospital revenue cycle expectations and help patients resolve personal liabilities through available payment options.